Return & Refund Policy

Thank you for shopping with Burvian. We are committed to providing high-quality products and an excellent shopping experience. This Return & Refund Policy is in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Eligibility for Returns

You have the right to return your order within 14 days from the date you receive it, without giving any reason.
To be eligible for a return, items must be:
- Unused, unworn, and in the same condition you received them.
- In their original packaging with all tags attached.
We do not accept returns on:
- Sale or clearance items (unless faulty).
- Hygiene-sensitive products such as underwear, socks, or swimwear (unless faulty).

2. How to Start a Return

To initiate a return, please contact our customer support at contact@burvian.com with the following details:

Your order number
Items you wish to return
Reason for return

We will provide you with the return address and instructions. Please do not send items back without prior approval.

3. Return Shipping

Customers are responsible for the cost of return shipping, except when items are faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 14 days.
Please note that it may take additional time for your bank or card issuer to process the transaction.

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of receipt at contact@burvian.com. We will arrange a replacement or a full refund at no extra cost to you.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: contact@burvian.com
Business Name: Burvian
Jurisdiction: United Kingdom